We’re Here to Help

Whether you have a question about shipping, need gifting advice, or just want to say hello, we’d love to hear from you

Looking for a quick answer?

Check these links before sending a message—you might find exactly what you need instantly:

  • 📦 Where is my order? Track Your Order Here
  • ↩️ Returns & Exchanges: Read our Return Policy
  • ❓ Frequently Asked Questions: Visit our FAQ Page

Still need us? Fill out the form regarding your inquiry and we’ll get back to you as soon as possible.

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM EST Please allow 24-48 business hours for a response. We are a small team and read every message personally.

Email us directly: support@cheriboo.com

Press & Partnerships:Interested in collaborating with Cheriboo or stocking our memory books? We’d love to chat. Please designate "Partnership" in your subject line or email us at info@cheriboo.com.